How to Raise a Complaint

Last updated: October 2026

Everyone who contacts Modernmadrid Garage Doors should be treated fairly and honestly. If that did not happen for you, please tell us. This page explains how to send a complaint and what happens afterward. It is a general template, not legal advice.

What You Can Tell Us About

You are welcome to contact us about:

• How Modernmadrid Garage Doors handled your call or message
• How your personal information was treated
• Anything on the site that looks unclear or wrong
• How a provider we connected you with behaved

When the Issue Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own quotes, prices, workmanship and customer service. If you are unhappy with work on your garage door, the usual first step is to contact the provider directly and keep written notes.

Please tell us too. Feedback about providers helps keep the network honest, and a provider that repeatedly falls short may be removed. Modernmadrid Garage Doors cannot settle contract disputes, refund money for a provider's work, or make decisions on a provider's behalf.

Sending Your Complaint

Email contact@modernmadrid.homes and include:

• Your name and contact details
• The date you contacted us or the provider
• The phone number or form you used, if you know it
• The provider's name, if you have it
• What happened and the outcome you would like

What Happens Next

We will confirm by email that we received your complaint, usually within a few business days. After that we will look into it, which may include contacting the provider. We will then reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask for a second review. You may also reach out to your state's consumer protection office or attorney general, or to the Better Business Bureau. If the provider holds a license, your state licensing board may be able to help as well.

Contact

Email: contact@modernmadrid.homes